Case Study: Digital First Chart Retrieval

750,000 charts a year. One team logging into EHRs by hand.

See how a North Carolina health plan moved a portion of it’s chart retrieval to Moxe and cut turnaround on large requests from a month to a week, right in the middle of risk adjustment season.

• 17,000 chart requests completed in a single week
• 80% of requests turned around in one day
• 85% fulfillment rate across all requested charts

What you'll find inside

• How Plan A blended in-house staff with automation, without pausing risk adjustment season to do it
• Why implementation ran on a tight timeline, and what made onboarding “remarkably smooth”
• The exact numbers behind a 4x improvement in turnaround time on large chase lists
• How real-time reporting through Moxe Hub ended the back-and-forth status calls

Ready to discuss if Moxe is a fit for your needs?

Get started by requesting a TIN list to see how many of your providers are already live on the Moxe network.

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17,000

requests completed within one week of partnering with Moxe

80%

of requests sent to Moxe turned around in a single day

85%

fulfillment rate across all charts requested